Policies

Policies

Pool Cleaning Service in West Houston

Weekly pool service includes 48 visits per year. Depending on your service day, you may be provided pool service 5 times during some months. When this occurs you will NOT be charged any additional fee. To take this into account Blue Crystal Pool Service takes four weeks partial chemical service only during the cooler months. Due to the standard 48 week billing procedure, Blue Crystal Pool Service does not provide full service during the weeks of Thanksgiving, Christmas, Easter, and Memorial days. These breaks are usually taken during the cooler months and all customers will be informed of the break in partial chemical service only prior to each week.
Please have the gate unlocked the day of service or furnish us with a key. Keep all unfriendly dogs inside while the pool is being serviced. Blue Crystal Pool Service will attempt to do all within its power to insure that your animals do not leave the yard during our service visit; however, we will not be responsible for lost pets and ask your cooperation in this matter.
Blue Crystal Pool Service charges a $20.00 spring stabilizer fee. The average pool uses about 30 pounds of cyanuric acid (stabilizer) each year. Over the winter months the stabilizer is diluted because of excessive rains. This annual charge helps us defray the cost of reconditioning the pool water in preparation for the summer heat, sun and swimming pleasure. This annual fee is added in the April billing.
We stand behind our work with a 1 year warranty against workmanship defects.
We guarantee 100% money back in everything we do, plus up-front pricing before we start any work we do, plus we pride ourselves being on-time with fast reliable service.
$95.00 extra charge for any repairs worked on all holidays or weekends.
We guarantee your pool will be algae-free if Blue Crystal is used all year round. Please do not add any other chemicals to your pool. And please instruct children on the importance of using the bathroom before going into the pool. Uric acid from urine will neutralize pool chemicals almost instantly and cause eye irritation.
You may swim just 30 minutes after the service visit. Our chemicals are perfectly safe for your pool equipment, so there is no need to turn off your pool pump after the pool is serviced. (Unless otherwise stated)
If your pool has a cover on it, it should be removed or folded back the day of service. Please assist us on this matter.
The mineral content of your water increases every day. This is due to evaporation which removes only distilled water and leaves the minerals behind. In time, these minerals begin depositing on the walls of the pool and we call this gradual buildup "staining". Blue Crystal Pool Service will not be held responsible for any staining of the pool’s finish. Chlorine and filtering can keep the water sanitary and crystal clear; however, they have no effect upon minerals. This is a completely separate and unique issue which requires another type of product. Blue Crystal encourages all of its customers to consider using a "Sequestering" chelating agent, or stain prevention, to protect their investment from mineral stains. By doing so, it may eliminate or postpone the need of having to acid wash the pool. Blue Crystal has available to its customers what we consider the best "Sequestering" agent on the market today. For more information, please call our office.
Blue Crystal premium pool service will provide a fully guarantee weekly complete pool cleaning service entire year round to keep the water in proper chemical balance.
Your service man is thoroughly trained and skilled at applying the chemicals to your pools in Katy, TX. However, should you have questions, and most certainly have any problems, please contact the Manager directly so that you obtain an immediate response. In this way, we may assure you of a satisfying and productive relationship.
Service is payable in advance, and billed on the first of each month for the current month of service. Past due is the 20th of the month. If you balance is not received by this time, a delinquent balance will show on your next statement. If no payment is received by the 15th of the following month, service will be discontinued until we receive payment. There will be a $15.00 charge for all returned checks.
If the service day falls on a holiday, service will be 1-2 days before or after the normal day.
Repairs under $35 will be done as a matter of routine maintenance. Any amount over that will be approved by the customer.
It is the customers responsibility to unlock the gate on the day of service or provide Blue Crystal Pool Service with a key to gain access to the pool. If the gate is locked on the day of service, we will not jump gate/fence to service the pool. A service slip will be left at the front door advising that we were not able to service the pool. We will return the following week on the regular service day to service the pool. A $25 trip charge will be applied to your account if we are asked to return to the pool the same week the pool was inaccessible.
Customers with Cartridge or DE filters will need to have their filters cleaned a minimum of two times per year. Blue Crystal Pool Service charges $89.00 to $189.00 depending on quarterly or biannually for this service and will contact you when it is time for them to be cleaned prior to cleaning them.
It is the customer’s responsibility to maintain the proper water level. If water level is low on service day, equipment will be turned off and a note left advising customer to add water. Failure to maintain the proper water level may result in serious damage to the pool equipment.
Due to environmental conditions such as lightning storms, harsh rains, high winds, and/or other acts of nature, it may not be possible to give your pool full service on your service day. However, the chlorine, pH, and alkalinity levels will be checked and adjusted regardless of weather conditions.
Any time if you’ve experienced questionable business practice or unethical attitude by our Blue Crystal Pool Service team, please call owner directly 713-725-7733 Mr. Lee.
This agreement can be cancelled by either party at any time.

FREE SERVICE WITH REFERRAL:

We are happy to give you one month's FREE premium weekly cleaning service for any referral who becomes a customer and mentions your name.

Our Customer Service staff is available to answer your questions any day of the Week and our technicians are on standby 24/7 if an emergency arrives with your pool.

Any time if you’ve experienced questionable business practice or unethical attitude by our Blue Crystal Pool Service team,
please call the owner directly 713-725-7733 Mr. Lee.

We assure you that you will not be disappointed with guarantee weekly cleaning service and fast reliable repair work. "we do it right the first time"

Give us the opportunity to service you and we will live up to our name to keep your pool crystal clear! You will be glad you did,
call us today #713-900-7750 for a free no obligation estimate.